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This is the Club VIP help page. |
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| Easy – You get points by interacting with 94.7. There are 3 easy ways to do this. |
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Listen out for special keywords throughout the day. When you hear one send it to 33VIP (33847) in the allocated time and you’ll be rewarded with points. |
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Bonus codes – Sometimes we’ll give you a chance to earn bumper points by sending through a bonus code. These bonus codes could be hidden at a secret location or Ground Patrol might have them. It’s a bit of work but it will be worth it in the end. |
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Sometime the presenters will give out points for no real reason. Maybe they like your call; you could send them a funny sms or they will just give you points for entering an on –air competition. The only way to claim these spontaneous points is by listening to 94.7 all day |
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 By clicking – Just visit our online shops on www.highveld.co.za, or highveld.mobi. |
| By listening – On 94.7 we’ll give you the chance to buy stuff by texting the club with special keywords |
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| Yes – but only at the end of December each year, 90% of your points will automatically expire. During the year, you can save up and accumulate as many points as you want – the more points you accumulate the more access you have to the cool stuff that we’ll have on offer through the year. But we really doubt you’ll be able to hold onto points for long – we’ve got some great stuff in store for you, as a valued VIP. |
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| Please note that we cannot be held responsible for keywords not getting through to us, due to delays in the networks. We keep the window of opportunity open for a sufficient time period, to ensure you have more than ample time to get through your keywords. The best advice we can offer is to stay tuned, and send your keywords as soon as they’re announced on air. If you feel you still need to contact us, check out “how to get more help” below. |
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| It stays private. Club VIP is about 94.7 talking to you and nothing is given to 3rd parties |
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| No – your information is not given out – Club VIP is about understanding and building a relationship with our listeners, and giving you access to great VIP stuff in the process. We’ll only be in touch with you when we have something of value to tell you about Club VIP, and the great VIP stuff. You are able to unsubscribe from any such notifications about the cool stuff on offer. You can just text the word UNSUBSRCIBE from your mobile phone. (Note: unsubscribe means we’ll stop sending you the messages about the cool stuff on offer, and ways to earn point. Whereas DEREGISTER closes your account, and means you’re no longer a VIP.) |
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| Yes you can. Unfortunately, this means your account will be closed, and you’ll no longer be a VIP with 94.7. To deregister, text the your ID number and the word
DEREG to 33VIP (33847). |
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| Email the VIP webmaster |
| You can text the word HELP to 33VIP (33847). We’ll reply with some of the basic help functions. |
| You can get to the help page on highveld.mobi |
| You can call 0862 947 947. |
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| You’re a VIP so you belong to the hottest club in Joburg for the annual fee of – NOTHING. Yep, membership is free but there are some small costs involved. Sending SMSs to 33VIP (33847) costs R1.50 (free SMS bundles cannot be used) per SMS. Interacting on the web site (highveld.co.za, and highveld.mobi) is free of charge (apart from your usual internet connection costs). And calls to 0862 947 947 are charged at VAS rates (Value added service rates). |
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| Please give our VIP hosts and hostesses 2 weeks to sort out delivery of your prize or experience, or at least to contact you about how to deliver it to you. If you’re having trouble, and think it’s been longer than 2 weeks, please look under the ‘How do I get more help’ section on this page. |
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| Your cell phone number is essentially your membership number in Club VIP, so it’s an important thing to tell us about. Notify us by SMSing your ID number and name - from your new phone - to 33VIP (33847). The system will automatically move all your points and transactions to your new number. Note, You cannot change your ID number on your VIP account, and it is your ID that will be used to identify you in the event that you buy something from the VIP shop, or when there is a dispute on your account. |
| We hope we’ve covered everything. If you still have a question: Email the VIP webmaster |
| Text the word HELP to 33VIP (33847). We’ll reply with some of the basic help functions. |
| Get to the help page on highveld.mobi |
| Call 0862 947 947 and leave a message |